How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

  1. Please email to request a refund and we will assign you a tracking number.
  2. Mail your returned item to:3. Include in your package a signed letter stating the reason for your return and the original receipt. 

    Visualix Online Ltd
    Rush Lake House,
    30a The Ridings,
    Paddock Wood,
    TN12 6YB
    Return Exceptions

Some items can not be returned if they are opened. These include music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


If your purchase is in like new condition, you may exchange your purchase for a different item. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy

Accepted Methods of Payment

  • Paypal
  • Credit Card (Visa, Master Card, American Express, Discover)
  • Credit Card Charges may apply.

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address

Visualix Online Ltd
30a, Rushlake house, 
The Ridings, 
Paddock Wood,
Kent. TN12 6YB

Estimated time of arrival information can be obtained by calling our customer services line : (0845) 257 4548

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to review your order in the checkout area.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.